The Design Process

 

Get Started: Request a quote, make your first payment or contact us to get started.

The Work Begins: Once your initial payment is received, someone from our staff will e-mail you back within 24 hours (usually much sooner) with a custom design contract for services form and questionnaires for your design project. Once your answers are received your project will be placed on the schedule (if you haven't been quoted a time frame already) and work will begin the same week.

What We Need: At this point, we need you to send us any color palettes you like and design ideas you have (this is all discussed during the consultation). You will also need to send us any images you have on hand that you would like to use. We will have sent you over a checklist of the information we need, so gather everything together and send it over to us! Be sure to respond to all e-mails in a reasonable time frame to help keep your project moving along!

Proofs and Approval: Under normal circumstances, you will start receiving design proofs within 72 hours of placing your order. Our initial proofs are presented in rough draft form. You will be asked specific questions about the proofs provided, and once you choose which you prefer, we will make a reasonable number of edits to pull the design together and complete the project. This process is the longest, and can last anywhere from 2 weeks, to 2 months, depending on how long it takes you to get back to us and the creative process.

Wrap It Up: After you approve your final design, you will then be required to pay the remaining balance on your account, if applicable. Once you are paid in full, we will upload everything to your web host, and make sure everything is up to par and working properly. We offer 1 full week (7 days) of ongoing support for your custom design and fixes of any "wonky" code, links, or images. After that, you may purchase website maintenance at the rate of $35.00/hour.

hello@sugapink.com hello@sugapink.com