The Design Process

The Custom Design Process:

Get Started: Reqest a quote, make your first payment or make a purchase from our shoppe to get started.

The Work Begins: Once your initial payment is received, someone from our staff will e-mail you back within 24 hours (usually immediately) with a custom design contract for services form, and ask whether you would prefer your consultation take place over the phone, or by e-mail. If you choose e-mail, we will send you a detailed questioner to fill out so we can begin work. If you'd rather proceed with a telephone consultation, please indicate which times are good for you, and whether you'd like to call us, or have us call you. We love telephone consults because the ideas flow and we're better able to pick up on your unique personality!

What We Need: At this point, we need you to send us any color palettes you like and design ideas you have (this is all discussed in the consultation). You will also need to send us any images you have on hand that you would like to use. We will have sent you over a checklist of the information we need, so gather everything together and send it over to us!

Proofs and Approval: Under normal circumstances, you will start receiving design proofs within 72 hours of placing your order. Our initial proofs are presented in rough draft form. You will be asked specific questions about the proofs provided, and once you choose which you prefer, we will make a reasonable number of edits to pull the design together and complete the project. This process is the longest, and can last anywhere from 2 weeks, to 2 months, depending on how long it takes you to get back to us and the creative process.

Wrap It Up: After you approve your final design, you will then be required to pay the remaining balance on your account. Once you are paid in full, we will upload everything to your web host, and make sure everything is up to par and working properly. We offer 1 full week (7 days) of ongoing support for your custom design and fixes of any "wonky" code, links, or images. After that, you may purchase website maintenance at the rate of $35.00/hour.